FAQ
Why is web design important?
Web design plays a crucial role in attracting and engaging visitors to your website. A well-designed website enhances user experience, establishes credibility, and promotes your brand effectively. It also affects factors such as search engine optimization (SEO) and conversion rates.
What does the web design process involve?
The web design process typically includes understanding your requirements, conducting research, creating wireframes and mockups, refining the design based on feedback, and finally, coding and implementing the design into a functional website.
Do you offer custom web design or use templates?
We specialize in custom web design tailored to meet your specific needs. We believe in creating unique and personalized websites that align with your brand identity. However, if you have preferences for pre-designed templates, we can discuss and accommodate your requirements.
What platforms and technologies do you work with?
Our team of web designers has expertise in a wide range of platforms and technologies, including HTML5, CSS3, JavaScript, WordPress, Drupal, Magento, and more. We carefully select the best tools to suit your project's requirements and ensure a seamless user experience.
Can you redesign an existing website?
Absolutely! We understand the importance of keeping your website up-to-date and visually appealing. Our team can assess your existing website, identify areas for improvement, and provide a fresh redesign to enhance its look, feel, and functionality.
How long does the web design process take?
The timeline for web design projects varies based on the scope and complexity of the project. Simple websites can typically be completed within a few weeks, while more complex projects may take several months. We work closely with you to establish realistic timelines and keep you updated on the progress throughout the process.
Do you provide website maintenance services?
Yes, we offer website maintenance services to ensure that your website remains secure, up-to-date, and functioning optimally. Our maintenance plans can include regular backups, security updates, content updates, bug fixes, and ongoing support as needed. This service is also included in the plan.
Can you optimize my website for search engines (SEO)?
As part of our paid plan, we incorporate basic on-page SEO practices during the web design and development process. This includes optimizing elements such as meta tags, headings, page structure, and image alt text to improve your website's visibility to search engines.
Domain & Hosting
What is a domain?
A domain, in the context of the internet, is a unique and human-readable address that represents a specific website or web page (www.urname.com). It serves as an identifier or "name" that users can easily remember and use to access a particular website. This unique web address is included in our paid website plan.
Do you provide website hosting services?
Yes, we offer website hosting services to ensure your website is accessible on the internet. Our hosting packages include reliable server space, regular backups, security measures, and technical support to keep your website running smoothly.
Can I use my own domain name?
Certainly! If you already have a domain name registered, we can help you configure it to work with your new website. If you don't have a domain name yet, we can assist you in selecting and registering a domain that best represents your brand.
What are the benefits of having my own domain name?
Having your own domain name gives your website a professional and unique online identity. It helps establish brand recognition, improves credibility, and allows you to have personalized email addresses (e.g., yourname@yourdomain.com). It also gives you full control over your online presence.
Do you provide email services with my domain?
Yes, we offer email services that are tied to your domain name. This means you can have professional email addresses (e.g., info@yourdomain.com) that align with your brand. We can set up email accounts, configure email clients, and provide ongoing support for your email needs.
CANCELLATION POLICY
What is the cancellation policy for the website plan?
Our cancellation policy for the website plan is designed to provide flexibility while ensuring a fair and transparent process. Here are the details:
Can I cancel my website plan at any time?
Yes, you can cancel your website plan at any time. We understand that circumstances may change, and we want to accommodate your needs.
Is there a cancellation fee for terminating the website plan?
Yes, there is a cancellation fee for terminating the website plan. This fee is needed to compensate the hosting & domain costs.
The fee structure is as follows:
For the first year: Full payment for the remaining period of the first year will be required upon cancellation.
After the first year: The cancellation fee is equivalent to 3 months of the plan.
How do I cancel my website plan?
To cancel your website plan, please reach out to our customer support team via email: Support@fazhagency.com. They will guide you through the cancellation process and ensure a smooth experience.
Will I receive a refund for the unused portion of my website plan?
Refunds for the unused portion of the website plan may be applicable, depending on the terms and conditions of your specific plan. Our customer support team will provide you with the necessary information regarding refunds during the cancellation process.
What happens to my website and data after cancellation?
Upon cancellation of the website plan, your website and associated data will still be accessible and available for the time period of your cancellation fee.
Can I reactivate my website plan after cancellation?
Yes, you can reactivate your website plan after cancellation. However, please note that there might be additional steps or charges involved, depending on the duration of the cancellation and the specific plan you had. We will keep your data and website locked for 1 full year after cancellation.